Blog
Practical guidance for dealerships posting at volume, plus notes on what we ship.
A practical map of roles and responsibilities for a ten-person used car team: who buys, who posts, who desks, who delivers, and what breaks when two people share a job.
Build a RACI chart for a small dealership: the processes that need one, who is responsible vs accountable, and a one-page version a ten-person store can actually use.
A practical sequence for dealer principals: what to hand off first, what to keep, and how to delegate posting, pricing, and floor work without losing control of the store.
Write fair lead distribution rules your floor will follow: ownership, round-robin, after-hours coverage, and a weekly audit that stops fights without slowing response.
Up system vs appointment-based selling on a used lot: how each model treats walk-ins and Marketplace visits, where they break, and a hybrid that keeps internet appointments from getting stolen by the next up.
Handoff rules between sales reps at shift change: what must transfer, written vs verbal, Marketplace threads, and the manager audit that keeps evening deals from dying overnight.
A delivery day checklist for used car sales teams: night-before prep, walkaround, packet, sold-status on Marketplace, and the first follow-up so delivery is not improvisation at the curb.
A daily lot walk checklist for dealership managers: route, unit condition, price and listing mismatches, recon stalls, and same-day actions that actually change days-to-turn.
Opening and closing checklists for car lots that cover gates, keys, pending deals, Marketplace sold units, and overnight messages — so Monday does not start with a mystery.