Refund & cancellation policy
Last updated October 29, 2026.
Overview
PostToMarket is a subscription SaaS product for posting vehicle inventory to Facebook Marketplace. Payments are processed by Stripe. This page explains trials, cancellations, and when refunds may apply.
Free trial
New subscriptions include a 10-day free trial when offered at checkout. You will not be charged for the plan until the trial ends. Cancel before the trial ends and you will not be billed for that subscription period.
Cancellation
- You may cancel anytime from the dashboard billing page or the customer billing portal.
- Cancellation takes effect at the end of the current billing period (or immediately ends access when a trial is canceled before the first charge, depending on portal settings).
- After cancellation, you keep access until the period you already paid for ends; we do not automatically renew.
Refunds
Subscription fees are generally non-refundable once a paid billing period has started, except where required by law.
- Trial period: no charge if you cancel before the trial converts to a paid subscription.
- Billing errors / duplicate charges: contact us promptly; we will work with our payment partner to correct genuine errors.
- Service unavailable: if a paid period is materially unusable due to a prolonged outage on our side, contact us and we will consider a prorated credit or refund in good faith.
How to request help
Email info@posttomarket.com with your account email, approximate charge date, and a short description. For cardholder disputes processed through Stripe, you may also use the channels Stripe provides on your receipt or statement.
Related policies
See also our Terms of service and Privacy policy.