Blog
Practical guidance for dealerships posting at volume, plus notes on what we ship.
A Marketplace buyer who arrives without the right documents burns a test drive and a desk slot. Use this visit checklist, chat script, and store-side prep list so credit application appointments actually complete.
When a Marketplace buyer says their credit is rough, the next reply decides whether they visit or vanish. Here is how reps respond to credit worries early without judging or overpromising.
How to turn a floor frustration into a useful feature request: what to include, how to gather input from your team and how to give feedback that product teams can act on.
Most Marketplace buyers want to know if they can finance, but a credit-app dump in the first reply kills the chat. Here is how floor reps start the financing conversation without scaring buyers off.
How managers assign vehicles to associate queues: who should receive which units, how to keep batches realistic, and how to review and release claims without friction.
Not every Marketplace message is a buyer. Some people want you to buy their car. Here is how to respond, qualify, and route those threads into a real acquisition process.
A manager's daily leads inbox workflow: what to check at open, midday and close, how to coach on response time, and how to connect inbox review to posting analytics.
The hard moment is not the inspection. It is the number. Here is how to handle trade-in disappointment at the appraisal without inflating the allowance or creating a scene on the lot.
What to include when you contact PostToMarket support so a problem is solved in one exchange: a checklist for reps, a triage guide for managers and the right email address.