Blog
Practical guidance for dealerships posting at volume, plus notes on what we ship.
A Marketplace buyer forty minutes away will buy if you drop the car off. Offering local delivery only works if you have a radius, a cost model, a two-person rule, and a handover that is as tight as an on-lot delivery.
Online buyers will ask to e-sign so they can skip a second trip. Here is how to choose digital versus in-person signing for online buyers without stalling the deal or skipping identity and disclosure work your store still has to do.
Keys across a desk are not a delivery. Use this delivery handover checklist for the final walkaround so condition, features, and paperwork are agreed before the buyer leaves the lot.
Same-day Marketplace deals die in the driveway when the temp-tag drawer is empty or the buyer's documents will not support a plate. Build plates and temporary tags readiness before you promise they will drive tonight.
A sold car that cannot leave because insurance is not bound is a self-inflicted stall. Tell buyers about insurance needs before pickup, in chat and in the signing confirmation, without turning your reps into insurance agents.
Marketplace buyers will take a test drive on Saturday and still need a real signing window. Here is how to schedule signing day without rushing the buyer, starving F&I, or turning a good visit into a pressure complaint.
A screenshot of a Marketplace chat quote will follow your buyer into F&I. Here is how to keep chat quotes and final paperwork consistent on price, fees, and payment language without turning every thread into a contract.
A trade payoff that does not come back by closing time will kill a Marketplace deal if the desk has no script. Here is how to set expectations, run an internal payoff clock, and keep the buyer without promising a title you do not have.
A Marketplace appointment dies when the buyer arrives without ID, insurance, or down-payment funds. Use these message templates for what to bring to buy a car, timed so they help instead of feeling like a hard close.