A Three-Step Reply Structure for Countering an Offer
Most chat counters ramble. Use a three-step reply structure: acknowledge, anchor, ask for the visit so every offer gets the same disciplined response.
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Practical guidance for dealerships posting at volume, plus notes on what we ship.
Most chat counters ramble. Use a three-step reply structure: acknowledge, anchor, ask for the visit so every offer gets the same disciplined response.
What goes into PostToMarket's AI-generated Facebook titles and descriptions, what your reps should review, and how to make the output specific to each unit.
Messenger is a screening tool, not a desk. Decide what to negotiate by message and what to hold for the visit so reps stop selling the whole deal in a thread.
A side-by-side look at what it takes to post a vehicle to Marketplace by hand versus with PostToMarket, step by step, with the trade-offs stated honestly.
Online negotiation without a ceiling becomes a slow auction against yourself. Set rep discretion limits, publish them internally, and audit the threads.
Templates save time, but cloned copy hurts performance. Here is how to build a listing template with fixed and variable blocks so every unit reads as its own vehicle.
If anyone in the inbox can cut price, you do not have a pricing strategy. Define who can say yes to a price change in chat, and put it in writing for every role.
How to structure deposits and holds for buyers who found the car online: written terms, one owner, clear status, and no ambiguity when the buyer goes quiet.
A door ding is not a new deal. Here is how reps should handle price requests based on minor flaws without giving away gross or sounding dismissive.