Blog
Practical guidance for dealerships posting at volume, plus notes on what we ship.
Bluetooth, four-wheel-drive modes, and charging questions show up after delivery, usually at night. Here is how reps should answer post-sale feature and setup questions without guessing.
Ask too soon and it feels like the real reason you sold the car. Ask with a script and it feels like a trap. Here is timing and wording for review requests that stay human.
Most lots go silent after delivery. A seven-day follow-up plan covers setup questions, early defects, and a calm path to reviews without turning the buyer into a CSI project.
A thank-you that sounds like a mail merge gets ignored. These post-sale thank-you message templates give floor reps a short, specific note they can send the same day.
The buyer is in the driveway and the car is still in recon, on a wash, or out with another guest. Here is how to handle that arrival without lying, stalling, or burning the next deal.
If one rep waits 20 minutes and another releases the car at 5, you do not have a policy. Here is a grace period floor reps can follow without a manager standing over the clock.
No-shows are not random. Track them by lead source and daypart so you staff the right hours, confirm the right way, and stop treating every missed appointment as a rep problem.
A missed Marketplace appointment is not a closed file. Here is a reschedule sequence that keeps the lead warm, protects the next buyer, and stops reps from sending guilt texts.
A minute-by-minute playbook for what to do in the first 30 minutes after a no-show: contact, grace, restage the unit, and protect the next buyer without burning the lead.