Blog
Practical guidance for dealerships posting at volume, plus notes on what we ship.
A trade payoff that does not come back by closing time will kill a Marketplace deal if the desk has no script. Here is how to set expectations, run an internal payoff clock, and keep the buyer without promising a title you do not have.
A Marketplace appointment dies when the buyer arrives without ID, insurance, or down-payment funds. Use these message templates for what to bring to buy a car, timed so they help instead of feeling like a hard close.
Marketplace buyers ask about title status in the first few messages. Build a title card for every unit so floor reps can answer clean, rebuilt, salvage, and in-transit questions without walking to the office.
An online buyer who shows on time should not wait while you hunt a buyers guide. Use this deal jacket readiness checklist before the buyer arrives so F&I, the floor, and the listing agree.
A receipted online deposit and a walk-in with cash is a policy test, not a personality contest. Here is how to handle deposit buyer versus walk-in cash buyer conflicts without wrecking either relationship.
A refund request is not a floor argument. Use this calm internal process so managers, the office, and reps handle deposit refund requests the same way every time.
A receipted deposit is not a delivered car. Use this follow-up plan when a deposit holder goes quiet so you release the unit on time without looking chaotic or greedy.
Buyers will ask to Venmo, wire, or drop cash in a parking lot. Here is how to handle payment method questions for deposits without freelancing or freezing the wrong car.
Every 'can you hold it?' message is a yes, a maybe, or a no. Use this decision tree so reps stop making verbal promises that freeze inventory and start fights.