Blog
Practical guidance for dealerships posting at volume, plus notes on what we ship.
Call me and FaceTime the car are common Marketplace asks. Here is how to handle call and video requests from buyers without leaking personal numbers or stalling a real shopper.
Your Marketplace messages do not arrive in a neat 9-to-5. Here is how to map your own messaging peaks and staff reply coverage without leaving the floor empty at 7 p.m.
Silence after a number is not always a no. Here is why buyers go quiet after a price quote on Marketplace, which quotes cause it, and what a disciplined follow-up looks like.
Still? Price? A thumbs-up. One-word Marketplace messages are not all the same lead. Here is how to triage them fast without sounding like a bot or ignoring a real buyer.
Marketplace buyers rarely ask random questions. The order they ask them is a map of intent. Here is how to read that sequence and reply without skipping steps.
Is the title clean is a yes-or-no question that dealers often over-answer or dodge. Here is how to reply in Marketplace Messenger without hiding a brand or inventing a guarantee.
More photos is rarely a stall. Buyers are asking for a specific missing shot. Here is what they really want and how to send it without starting a never-ending album.
A VIN request is usually research, not a scam setup. Here is why Marketplace buyers ask for the VIN, when to send it, and how to respond without stalling a real shopper.
Out-the-door is not a lowball. It is a buyer trying to compare a dealer listing to a private sale. Here is why they ask and how to answer without boxing in the desk.