Triage Questions That Separate Real Buyers From Scammers
A short set of triage questions dealership reps can use in Marketplace chat to separate real buyers from scammers without sounding rude or stalling a good lead.
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Practical guidance for dealerships posting at volume, plus notes on what we ship.
A short set of triage questions dealership reps can use in Marketplace chat to separate real buyers from scammers without sounding rude or stalling a good lead.
A floor-ready workflow for reporting fake profiles and messages on Marketplace: when to report, what to save, who to tell, and how to keep real buyers moving.
A buyer already 'paid' someone using your photos. Scammers copying your listings: how to spot impersonation, warn real shoppers, and run a same-shift response plan.
A 'shipper' who wants to pay extra and pick up without the buyer is not a convenience. Fake shipper and agent scams on high-dollar listings, and a protocol that keeps the keys.
The first message is a phone number. Safe replies for buyers who want to leave Messenger right away, when off-platform is legitimate, and when to keep the thread in-app.
A Zelle screenshot is not a deposit. How fake deposit screenshots work, why they stall aged units, and a dealer process to verify payment before holding a car.
A check for more than the asking price is not a dream buyer. How overpayment and fake check scams targeting dealers unfold, the red flags, and a verification process.
If the person who built the Page in 2016 still 'owns' it, you do not. Who should own your dealership Facebook assets, how to map them, and how to survive turnover.
A code texted to a store phone is not a nuisance. Verification code scams explained: why you must never share login codes, the scripts scammers use, and a floor lock-down.