Blog
Practical guidance for dealerships posting at volume, plus notes on what we ship.
Most lots treat every deal as a one-time event. Build referral and repeat customer habits with a delivery capture, timed follow-up, source coding, and manager reviews that keep the process from fading.
A small-lot customer appreciation event works when it has a guest list, a purpose, a staff plan, and a follow-up. Skip the carnival. Host a few hours that past buyers would actually attend.
A banner at a packed event is not a strategy. Choose local sponsorships with a buyer fit, a named owner, a simple lead capture, and a kill rule so community spend pays off instead of becoming habit.
A stale Google Business Profile sends buyers to the wrong hours, the wrong phone, and cars that are gone. Assign an owner, audit weekly, and keep hours, photos, and inventory claims aligned with the lot.
Reviews are not free ad copy. Turn customer reviews into marketing content ethically: get permission, keep quotes intact, disclose relationships, and never invent or cherry-edit stars into a campaign.
Fake and unfair reviews need a different playbook than a real complaint. Identify, document, report through the platform, reply with care, and keep your own listings accurate so you are not easy to smear.
Reviews stall when only one closer remembers to ask. Build a review request process with an owner per deal, a delivery checklist, a shared link, and a Monday audit the whole floor can run.
A public argument never wins a one-star. Respond to negative dealership reviews with a short public note, a private fix path, and a store process that stops the same complaint from repeating.
The review ask fails when it lands in F&I or three weeks later in a generic text. Time the Google review request to a real moment of completion, then make the handoff the same for every deal.