Blog
Practical guidance for dealerships posting at volume, plus notes on what we ship.
A missed Marketplace appointment is not a closed file. Here is a reschedule sequence that keeps the lead warm, protects the next buyer, and stops reps from sending guilt texts.
A minute-by-minute playbook for what to do in the first 30 minutes after a no-show: contact, grace, restage the unit, and protect the next buyer without burning the lead.
A confirmation message sequence that reduces no-shows: booking language, same-day reminders, what to send, and how to keep Marketplace leads from vanishing.
A lot procedure for handling pickups by a buyer-hired transporter: identity checks, VIN match, keys, bill of lading, and what to refuse at the ramp.
A follow-up sequence for remote buyers after the car arrives: first-day contact, damage photos, paperwork loose ends, and how to close the file without disappearing.
How dealers can quote shipping estimates without promising delivery dates: what to say in chat, what never to guarantee, and how to hand the buyer a real carrier quote.
A store process for coordinating third-party inspections for remote buyers: who books, lot access, rep presence, results, and what happens if the inspector finds issues.
A repeatable method for running a live video walkaround for remote buyers: prep, shot order, narration, and the notes that turn a call into a real next step.
Build a condition report and photo set before shipping a vehicle so pickup scratches, existing dings, and delivery claims are documented instead of argued.